How do I return an item?

Please contact customer service for more information on returning an item. Thank you.


Our address and contact details:

Telonic Instruments Ltd.
Toutley Industrial Estate,
Toutley Road,
RG41 1QN,

Tel: +44 (0)118 978 6911

Returns Under Warranty of Faulty Goods
  • Please contact us before returning items under warranty.
  • The customer is responsible for the cost and the safe return of items to Telonic Instruments under warranty.
  • Please endeavour to use the original packaging wherever possible.

Exchange and Refunds Policy
  • Telonic is a B2B registered company.
  • Please email to request an exchange or a refund and we will assign you a RMA Number.
  • Your item must be complete, in its original packaging and in unused condition (unless there is a manufacturer defect).
  • You must return the item within 21 days of your purchase.
  • The customer is responsible for the cost and the safe return of all items to Telonic Instruments.
  • A signed letter stating the reason for the return and the original receipt must be included within the package.
  • All items are subject to a 10% restocking fee - This will be deducted from your refund.
  • The original shipping and handling paid on an order is not refundable.
  • Exceptions - Some items cannot be returned if they are opened. This includes software and firmware options.
  • Merchandise that has been used and/or altered will not be accepted for exchange nor refund.