How do I return an item?

Please contact customer service for more information on returning an item. Thank you.



RETURNS, EXCHANGE & REFUNDS POLICY

Our address and contact details:

Telonic Instruments Ltd.
Toutley Industrial Estate,
Toutley Road,
Wokingham,
RG41 1QN,
UK.

Tel: +44 (0)118 978 6911
Email: info@telonic.co.uk


Returns Under Warranty of Faulty Goods
  • Please contact us before returning items under warranty.
  • The customer is responsible for the cost and the safe return of items to Telonic Instruments under warranty.
  • Please endeavour to use the original packaging wherever possible.

Exchange and Refunds Policy (Business Customers)
  • Telonic is a B2B registered company.
  • Please email info@telonic.co.uk to request an exchange or a refund and we will assign you a RMA Number.
  • Your item must be complete, in its original packaging and in unused condition (unless there is a manufacturer defect).
  • You must return the item within 21 days of your purchase.
  • The customer is responsible for the cost and the safe return of all items to Telonic Instruments.
  • A signed letter stating the reason for the return and the original receipt must be included within the package.
  • All items are subject to a 10% restocking fee - This will be deducted from your refund.
  • The original shipping and handling paid on an order is not refundable.
  • Exceptions - Some items cannot be returned if they are opened. This includes software and firmware options.
  • Merchandise that has been used and/or altered will not be accepted for exchange nor refund.

REJECTION OF FAULTY GOODS (Consumers Only)
  • Under the Consumer Rights Act, consumers have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund.
  • Please contact Telonic Instruments if you have faulty goods to return.
  • Faulty goods must be returned with all standard accessories and within the original packaging.
  • Faulty goods must be returned to Telonic Instruments within 30-days, starting from the date of purchase (i.e. The date of despatch of the goods from Telonic Instruments).
  • The right to refund does not apply to purely digital products, such as Rigol software licences.

RETURN OF NON-FAULTY GOODS (Consumers Only)
  • Your cancellation rights as an online consumer are defined in the Consumer Contracts Regulations.
  • Your right to cancel an order for goods starts from the moment you place your order and ends 14 days from the day you receive the goods.
  • Please contact Telonic Instruments if you’d like to return non-faulty goods.
  • The customer is responsible for the safe return of non-faulty goods to Telonic Instruments.
  • Telonic Instruments will issue a full refund within 14 days of the return of non-faulty goods, but only if the packaging is in reasonable condition and unopened.